Virtuoso Sourcing Group is looking for Authentic, Driven, and Professional individuals to help financially rehabilitate our clients students/graduates. Our Account Specialists-Student Loans position entails attempting to collect lost financial aid/tuition payments for our higher education clients on a daily basis. This position is focused on recovering revenue for only our higher education clients and will be dealing mainly with students/graduates. We seek out those who strive to not only represent Virtuoso Sourcing Group, but also exemplify what we represent.


Requirements/Recommended Qualifications

What we need from you

Qualities Desired

  • Being Self Motivated, Goal-focused, and coming to work with a positive attitude
  • Able to act independently to resolve problems
  • A team player who is reliable and competitive
  • Adaptable to difference situations while maintaining emotional composure
  • High level of integrity and accountability
  • Able to multi-task while having a conversation with a consumer
  • Department of Education Student Loan collection experience preferred

Education Requirements

  • High school graduate/GED required
  • Some college education or a Bachelors degree is preferred but not required
  • Being Bi-lingual is a bonus!

Job Requirements

  • A Full-time Job (40 hour weeks)
  • Must be able to pass and maintain a criminal background check
  • Ability to obtain and maintain Government Security Clearance (please note that if hired, we will help walk you through the process)
  • Must be fluent in conversational English and be able to read and write.
  • PC proficiency (Microsoft office experience is a bonus)
  • Sales and Negotiating skills are highly recommended
  • Must be customer service oriented
  • Legally eligible to work in the United States

All applicants will be subject to a Department of Education background check, must pass and maintain.

Regardless of your level of experience we are looking for trainable talent to become a part of our high performing, energetic team.


What you will do

  • Arrange for repayment or rehabilitation of federal student loans based on borrower’s financial situations.
  • Answer consumer questions regarding problems with their account
  • Record information about financial status of borrower and status of collection efforts.
  • Able to work diligently and consistently through an 8 hour day
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Locate by skip-tracing and monitor overdue accounts, using computers and a variety of automated systems
  • Able to adapt to multiple consumers' needs and maintain professionalism
  • Ability to maintain confidentiality with a high level of trustworthiness
  • Successfully complete/pass training in regards to compliance and regulations in the industry, as well as company policies and practices.
  • Maintaining compliance with all rules and regulations pertaining to the industry