Our Capabilities
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First Party
We're representing your organization and encouraging account payment prior to disconnects and service drops. -
3rd Party
We represent ourselves on behalf of your organization and educate the customers on the benefits of re-payment. -
Credit Bureau Reporting
We're in full compliance with the FCRA and report to TransUnion, Equifax, and Experian. -
Custom Letter Campaigns
Our letter content and strategies are specific to each client while compliant with the FDCPA. -
Interactive Voice Response System
Not everyone wants to speak with a live agent, and we get that. Our IVR accepts payments and notifies our operations team when customers fail to complete a payment. -
Client WebAccess
You and your team can log in through our secure web-service to view placement and individual account statistics. -
Proprietary Account Scoring
Your organization benefits from our proprietary account scoring models which are designed to optimize contact with individuals who are capable and willing to pay. -
System Integration
Our technology allows us to integrate with clients across multiple industries and on multiple customer information systems. -
Skip Tracing
Through the use of automated, manual, and notification based skip tracing, we simply locate more consumers. -
Executive Level Performance Tracking
Large or small, each client portfolio is optimized for maximum recovery efforts during weekly executive meetings.
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Simple
For your office: Responsive client service team, easy online access, and quick client set up.
For your customers: Convenient payment options, online account portal, and easy-to-reach agents.
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Secure
For your office: Secure data transmission and storage, multi-site disaster recovery. account access.
For your customers: PCI, GLBA, HIPPA compliance, data encryption, payment portals.
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Harmonious
For your office: Project manager and team, "DUET" project management methodology, Attentive
For your customers: Rehabilitative, consultative, and courteous agents.