First PartyWe're representing your organization and encouraging account payment prior to disconnects and service drops.
3rd PartyWe represent ourselves on behalf of your organization and educate the customers on the benefits of re-payment.
Credit Bureau ReportingWe're in full compliance with the FCRA and report to TransUnion, Equifax, and Experian.
Custom Letter CampaignsOur letter content and strategies are specific to each client while compliant with the FDCPA.
Interactive Voice Response SystemNot everyone wants to speak with a live agent, and we get that. Our IVR accepts payments and notifies our operations team when customers fail to complete a payment.
Client WebAccessYou and your team can log in through our secure web-service to view placement and individual account statistics.
Proprietary Account ScoringYour organization benefits from our proprietary account scoring models which are designed to optimize contact with individuals who are capable and willing to pay.
System IntegrationOur technology allows us to integrate with clients across multiple industries and on multiple customer information systems.
Skip TracingThrough the use of automated, manual, and notification based skip tracing, we simply locate more consumers.
Executive Level Performance TrackingLarge or small, each client portfolio is optimized for maximum recovery efforts during weekly executive meetings.
For your office: Responsive client service team, easy online access, and quick client set up.
For your customers: Convenient payment options, online account portal, and easy-to-reach agents.
For your office: Secure data transmission and storage, multi-site disaster recovery. account access.
For your customers: PCI, GLBA, HIPPA compliance, data encryption, payment portals.
For your office: Project manager and team, "DUET" project management methodology, Attentive
For your customers: Rehabilitative, consultative, and courteous agents.