Our Capabilities

  • First Party
    We're representing your organization and encouraging account payment prior to disconnects and service drops.
  • 3rd Party
    We represent ourselves on behalf of your organization and educate the customers on the benefits of re-payment.
  • Credit Bureau Reporting
    We're in full compliance with the FCRA and report to TransUnion, Equifax, and Experian.
  • Custom Letter Campaigns
    Our letter content and strategies are specific to each client while compliant with the FDCPA.
  • Interactive Voice Response System
    Not everyone wants to speak with a live agent, and we get that. Our IVR accepts payments and notifies our operations team when customers fail to complete a payment.
  • Client WebAccess
    You and your team can log in through our secure web-service to view placement and individual account statistics.
  • Proprietary Account Scoring
    Your organization benefits from our proprietary account scoring models which are designed to optimize contact with individuals who are capable and willing to pay.
  • System Integration
    Our technology allows us to integrate with clients across multiple industries and on multiple customer information systems.
  • Skip Tracing
    Through the use of automated, manual, and notification based skip tracing, we simply locate more consumers.
  • Executive Level Performance Tracking
    Large or small, each client portfolio is optimized for maximum recovery efforts during weekly executive meetings.
  • Simple

    For your office: Responsive client service team, easy online access, and quick client set up.

    For your customers: Convenient payment options, online account portal, and easy-to-reach agents.

  • Secure

    For your office: Secure data transmission and storage, multi-site disaster recovery. account access.

    For your customers: PCI, GLBA, HIPPA compliance, data encryption, payment portals.

  • Harmonious

    For your office: Project manager and team, "DUET" project management methodology, Attentive

    For your customers: Rehabilitative, consultative, and courteous agents.