Virtuoso Sourcing Group, LLC is a trusted provider of debt collection and accounts receivable management services to organizations, institutions, and government agencies both large, small, and in deregulated, and regulated industries.
We believe that your organization deserves to get paid quickly for the services that you provide. We understand the need for your organization to innovate and provide affordable services and to do so, a strong debt collection program is a necessity.
We understand the importance to treat every consumer and customer contact in a way that adheres to your organizational mission and value statements. Because after all, your organization is only as successful as it's customers.
We Get It
We provide the foundation for effective collection strategies.
All in a way that is:
For your office: Responsive client service team, easy online access, and quick client set up.
For your customers: Convenient payment options, online account portal, and easy-to-reach agents.
For your office: Secure data transmission and storage, multi-site disaster recovery. account access.
For your customers: PCI, GLBA, HIPPA compliance, data encryption, payment portals.
For your office: Project manager and team, "DUET" project management methodology, Attentive
For your customers: Rehabilitative, consultative, and courteous agents.
We integrate with any organization.
And we're specialized for industries.
We understand that every organization has specific partnership needs and we are able to integrate with those needs. For example, we adapt to your interfaces and provide you with the reports that you need to stay in sync.
As a client, you will benefit from our DUET project management methodology which Develops, Utilizes, Executes, and Tracks performance-oriented objectives.
We understand the modern customer
And enable them to satisfy their financial obligations.
We live in a time where customers are spoiled with simplicity, connectivity, and instant gratification. Organizations invest billions into optimizing the customer satisfaction journey by developing apps, managing social media profiles, and providing outstanding customer service. We believe that customer satisfaction shouldn't stop once a customer is referred to collections.
To maximize collections:
- Our agents are professionally trained to harmonize, evaluate, and guide the customer into a repayment plan that is best suited for their financial situation and which most quickly resolves the account.
- Our letters are designed to provide the customer with convenient contact and payment options.
- Our web payment portal provides a simple, fast, and secure way to set up payment plans or pay the balance in full.
We're representing your organization and encouraging account payment prior to disconnects and service drops.
We represent ourselves on behalf of your organization and educate the customers on the benefits of re-payment.
Credit Bureau Reporting
We're in full compliance with the FCRA and report to TransUnion, Equifax, and Experian.
Custom Letter Campaigns
Our letter content and strategies are specific to each client while compliant with the FDCPA.
Interactive Voice Response System
Not everyone wants to speak with a live agent, and we get that. Our IVR accepts payments and notifies our operations team when customers fail to complete a payment.
You and your team can log in through our secure web-service to view placement and individual account statistics.
Proprietary Account Scoring
Your organization benefits from our proprietary account scoring models which are designed to optimize contact with individuals who are capable and willing to pay.
Our technology allows us to integrate with clients across multiple industries and on multiple customer information systems.
Through the use of automated, manual, and notification based skip tracing, we simply locate more consumers.
Executive Level Performance Tracking
Large or small, each client portfolio is optimized for maximum recovery efforts during weekly executive meetings.
We listen to you.
And help develop a solution tailored to your needs.
When is the last time you tried on a one-size-fits-all outfit and we're amazed by the look? You no longer have to succumb to other agencies that throw your customer accounts into a pool of automated processes that are designed for the masses.
Let us help you impress your boss and improve your organization by customizing an accounts receivable management solution to your needs. Contact our sales manager by clicking the button on the left.